Library Resources Utilization, Customer Service Satisfaction, and Academic Performance of Students in a Philippine Higher Education Institution

The library provides relevant and meaningful information to students and serves as the nursery of information. With the advent of technology, student library usage has reduced significantly over time. This study, which utilized descriptive-correlational and causal-comparative research designs, was conducted to ascertain the important roles of academic library resources and staff on the academic learning of the students. The proportionate stratified sampling technique rendered a total sample of 142 third-year college students. An adapted survey questionnaire was used to collect the required data and the GPA for the students ' academic performance. Test of validity and reliability rendered a Cronbach’s alpha value of 0.917 for the library resources utilization and 0.921 for the students’ satisfaction with the services of library staff. Findings revealed that the participants used the library resources extensively and were extremely pleased with the services of the library staff. The participants obtained above-average levels of academic performance. Regression analysis confirmed that library resource utilization and customer service satisfaction significantly predict academic performance.