The Delivery System of Student Services in the University of Southern Mindanao: A Proposed Five-Year Development Plan

Quality service does not rely only on what the best resources can offer, but on the quality systems that govern it. The assumptions about whether the university's clientele are satisfied with the delivery system of services, or whether there is a need for further development, are ambiguous. This paper analyzed the delivery system of student services in the University of Southern Mindanao by describing the profile of human resources, physical resources and the status of student services delivery, including its direct relationship to the satisfaction level of the clientele and stakeholders. The capabilities and constraints in the indicators of all the service domains and the priority development considerations of the stakeholders are all considered in the formulation of the development plan. This study employs a quantitative and qualitative research approach in describing the profile of the resources, tests of differences in responses, correlational analysis, relationships in variables and a set of limits between capabilities and constraints in formulating the medium-term development plan. Professionally competent, experienced and highly performing human resources, adequate and substantial physical resources, highly adequate mechanisms, and highly implemented and very effective delivery of services are at par with the very satisfied clientele and stakeholders. Lowermost capabilities and State-of-the-art facilities were the highest priority considerations in the realization of the proposed five-year development plan for the student services in the University of Southern Mindanao.