An Assessment of SSS Employees’ Job Performance as a Generalist Counter Personnel

This study intends to propose an assessment of the job performance of generalist counter personnel at SSS NCR East Division. Generalist counter personnel hold very vital positions for effective public service delivery, involving varied responsibilities that demand high accuracy, timeliness, and adaptability. The study focuses on determining the job performance level of a generalist counter personnel at SSS NCR East Division through the use of the key performance indicators which includes transactional efficiency, organizational behavior, transactional knowledge and value orientation. This research utilized a descriptive-quantitative approach to gather data through a 4-point Likert scale questionnaire distributed to 56 generalist counter personnel. The respondents of the study were chosen through stratified random sampling to ensure the equal chances was given to which ensures representation across different branches within the NCR East Division. Statistical tools used was frequency count, mean and t-test. Results showed that the employees working as generalist counter personnel of the SSS NCR East Division branches demonstrated exceptional performance across all key performance indicators (transactional efficiency, organizational behavior, transactonal knowledge and value orientation), with overall results indicating a Very High job performance. Another result shows that demographic profile such as age, length of service and employment status played a significant role in the job performance of the employee, while sex do not play a significant difference in the job performance of the employees working as generalist counter personnel of the SSS NCR East Division branches.