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Research Article

Self-Efficacy and Its Relationship to Work Attitude Among Hotel Employees

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Christine Joy Sualog , James Satre , Samanthanicole Flores , Jayson Jae Guillero , Ronalyn Sastre , Hildmark Raby Gelito , Christine Mae Caporado , Judelyn Braulio , Algel Albino , Hannah Faith Mendoza , Florence Angel Palomata , Joshua Ureta , Jhun Giebert Acosta , Cherry Escarilla , Krystle Marie Compuesto , Mary Criss Tus , Jhoselle Tus
Psych Educ Multidisc J, 2026, 58 (9), 1168-1174, doi: 10.70838/pemj.580903, ISSN 2822-4353

Abstract

Self-efficacy is recognized as a critical psychological factor that influences employee behavior, motivation, and workplace performance, particularly within the hospitality industry, where service quality depends heavily on employee competence and attitude. This study examined the relationship between self-efficacy and work attitude among hotel employees. Specifically, it determined the levels of self-efficacy and work attitude and assessed whether a significant relationship exists between these variables. The study employed a descriptive-correlational research design involving 61 hotel employees selected through convenience sampling. Data were collected using a researcher-made questionnaire that underwent expert validation to ensure content validity. Descriptive statistics, including mean and standard deviation, were used to determine the levels of self-efficacy and work attitude, while the Pearson Product-Moment Correlation Coefficient was utilized to examine the relationship between the variables. Findings revealed that hotel employees demonstrated high levels of self-efficacy (M = 4.60, SD = 0.44) and work attitude (M = 4.69, SD = 0.42). Furthermore, results showed a high positive and statistically significant relationship between self-efficacy and work attitude (r = .833, p < .001), indicating that employees with stronger confidence in their abilities tend to exhibit more positive attitudes toward work. The findings support Social Cognitive Theory, which posits that individuals’ beliefs in their capabilities influence their behavior and attitudes. The study concludes that enhancing employee self-efficacy may contribute to improved work attitudes, service quality, and organizational performance in hotel establishments. Continuous professional development, employee recognition programs, and supportive workplace environments are recommended to sustain positive employee outcomes in the hospitality industry.
Keywords: self-efficacy, Hospitality Industry, Work Attitude, hotel employees, employee behavior
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Bibliographic Information

Christine Joy Sualog, James Satre, Samanthanicole Flores, Jayson Jae Guillero, Ronalyn Sastre, Hildmark Raby Gelito, Christine Mae Caporado, Judelyn Braulio, Algel Albino, Hannah Faith Mendoza, Florence Angel Palomata, Joshua Ureta, Jhun Giebert Acosta, Cherry Escarilla, Krystle Marie Compuesto, Mary Criss Tus, Jhoselle Tus, (2026). Self-Efficacy and Its Relationship to Work Attitude Among Hotel Employees, Psychology and Education: A Multidisciplinary Journal, 58(9): 1168-1174
Bibtex Citation
@article{christine_joy_sualog2026pemj,
author = {Christine Joy Sualog and James Satre and Samanthanicole Flores and Jayson Jae Guillero and Ronalyn Sastre and Hildmark Raby Gelito and Christine Mae Caporado and Judelyn Braulio and Algel Albino and Hannah Faith Mendoza and Florence Angel Palomata and Joshua Ureta and Jhun Giebert Acosta and Cherry Escarilla and Krystle Marie Compuesto and Mary Criss Tus and Jhoselle Tus},
title = {Self-Efficacy and Its Relationship to Work Attitude Among Hotel Employees},
journal = {Psychology and Education: A Multidisciplinary Journal},
year = {2026},
volume = {58},
number = {9},
pages = {1168-1174},
doi = {10.70838/pemj.580903},
url = {https://scimatic.org/show_manuscript/8237}
}
APA Citation
Sualog, C.J., Satre, J., Flores, S., Guillero, J.J., Sastre, R., Gelito, H.R., Caporado, C.M., Braulio, J., Albino, A., Mendoza, H.F., Palomata, F.A., Ureta, J., Acosta, J.G., Escarilla, C., Compuesto, K.M., Tus, M.C., Tus, J., (2026). Self-Efficacy and Its Relationship to Work Attitude Among Hotel Employees. Psychology and Education: A Multidisciplinary Journal, 58(9), 1168-1174. https://doi.org/10.70838/pemj.580903

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