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Research Article

Tenureship, Lifestyle and Growth Mindset of Call Center Agents in Davao City

583 reads
John Leo Vergara , Jerson John Trocio
Psych Educ Multidisc J, 2025, 48 (8), 1196-1204, DOI: https://doi.org/10.70838/pemj.480802, ISSN 2822-4353
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Abstract

This study examined the moderating effect of tenureship on the relationship between lifestyle and growth mindset among call center agents in Davao City. A quantitative, non-experimental research design with moderation analysis was employed to investigate how lifestyle factors—including physical activity, nutrition, sleep quality, stress management, social connections, emotional well-being, and substance use—related to growth mindset indicators, such as embracing challenges, persistence, effort, learning from feedback, and belief in personal growth. A survey was administered to 307 call center agents across multiple BPO companies in Davao City. Descriptive statistics and inferential analyses were conducted, including mean and standard deviation for each variable and sub-variable. The results revealed a significant positive correlation between lifestyle and growth mindset (r = 0.685, p < 0.05), indicating that employees who maintained healthier lifestyle habits demonstrated stronger growth-oriented attitudes, greater resilience, and more adaptive workplace behaviors. Contrary to expectations, tenureship, measured by length of service and employment status, did not significantly moderate this relationship (p > 0.05), suggesting that lifestyle impacts growth mindset independently of tenure. The study highlighted the importance of promoting workplace wellness programs and encouraging healthy lifestyle practices to support the personal and professional development of call center employees. These findings provide practical guidance for human resource managers and organizational leaders seeking to enhance employee well-being, reduce burnout, and foster a culture of continuous learning and development. Overall, the research contributes to understanding the dynamic interplay among lifestyle, growth mindset, and organizational factors, offering actionable recommendations to improve performance, engagement, and holistic well-being in high-demand BPO work environments.

Keywords lifestyle growth mindset moderation analysis tenureship call center agents
Authors 2
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The team behind this paper

2 authors, 2 institutions.

This paper University of Mindanao — Philippines University of Mindanao 1 author Professor School: University of Mindanao Professor School: Unive… 1 author John Leo Vergara — corresponding author JV John Leo Vergara ✉ Jerson John Trocio JT Jerson John Trocio

Readership

583 reads over 13 months.

November 2025 November 2026

Related work on SciMatic

Closest of 9 articles sharing keywords with this one. A rarer shared keyword counts for more than a common one.

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This article is token #6667 of SciMatic Articles (ERC-1155): 1,000,000 tokens, minted once, never more. The chain also stores a fingerprint (SHA-256) of the article's record, so anyone can check that it has not been altered.

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John Leo Vergara 0xcE74C7…EE3d96 450,000 (45%)
Jerson John Trocio 0x73c6Ad…1DEEFa 450,000 (45%)
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Bibliographic Information

John Leo Vergara, Jerson John Trocio, (2025). Tenureship, Lifestyle and Growth Mindset of Call Center Agents in Davao City, Psychology and Education: A Multidisciplinary Journal, 48(8): 1196-1204
Bibtex Citation
@article{john_leo_vergara2025pemj,
author = {John Leo Vergara and Jerson John Trocio},
title = {Tenureship, Lifestyle and Growth Mindset of Call Center Agents in Davao City},
journal = {Psychology and Education: A Multidisciplinary Journal},
year = {2025},
volume = {48},
number = {8},
pages = {1196-1204},
doi = {10.70838/pemj.480802},
url = {https://scimatic.org/show_manuscript/6667}
}
APA Citation
Vergara, J.L., Trocio, J.J., (2025). Tenureship, Lifestyle and Growth Mindset of Call Center Agents in Davao City. Psychology and Education: A Multidisciplinary Journal, 48(8), 1196-1204. https://doi.org/10.70838/pemj.480802

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