Abstract
The increasing demand for veterinary services in urban areas presents both opportunities and challenges for clinics like Animals’ Choice Clinic. Pet owners often face the inconvenience of physical visits without prior knowledge of appointment availability. To address these issues, the proponents developed a web-based Veterinary Information Management System (VIMS) aimed at streamlining appointment schedules, digitizing medical records, and enhancing client communication. The inefficiencies of manual processes, such as appointment overlaps and misplaced paper records, can lead to wasted time, decreased client trust, and potential revenue loss. VIMS was developed using the Agile Scrum methodology, allowing for iterative development and flexibility. The system's quality was evaluated using a checklist based on ISO/IEC 25010 standards, assessing aspects like functionality, performance, and usability. User satisfaction was measured through surveys based on the Technology Acceptance Model (TAM), focusing on perceived usefulness and ease of use. The evaluation involved 50 participants, including IT experts, clinic staff, and pet owners. Results showed a prominent level of technical quality, with VIMS scoring an average of 4.63 out of 5.00, indicating an "Excellent" rating. User satisfaction, based on the Technology Acceptance Model (TAM) criteria, was also positive, with an average score of 3.68 out of 5.00, categorized as "Very Good." Following the implementation of VIMS, the clinic experienced a 40% reduction in appointment no-shows and improved accuracy in medical record keeping. This project proves how the adoption of digital solutions in small veterinary clinics can contribute to operational efficiency and aligns with the United Nations' Sustainable Development Goal 9, which promotes resilient infrastructure and fosters innovation.
