Abstract
This study aimed to investigate the factors influencing the job performance of non-teaching personnel at Liceo de Cagayan University. Non-teaching staff plays a critical role in the smooth functioning of educational institutions, contributing to administrative tasks, student support services, and overall institutional operations. However, their job performance often receives less attention than that of teaching personnel. This study examines both personal factors (e.g., health and well-being, motivation and attitude, personality traits, skills and competencies) and organizational factors (e.g., communication, compensation and benefits, job design and role clarity, leadership and management, organizational structure, professional development, work environment) that affect job performance. Utilizing a quantitative research design, data will be collected through a structured questionnaire distributed to approximately 143 non-teaching personnel across 43 departments at the university's three campuses: Liceo Main Campus, Liceo RNP Campus, and Liceo Paseo del Rio Campus. The findings are expected to provide valuable insights into the key determinants of job performance among non-teaching personnel, offering evidence-based recommendations for enhancing work efficiency and employee satisfaction within higher education institutions.
