Abstract
Challenges and trials in HR require everything that deals with being a person to anyone and any office. This study aimed to contribute to the field of human services management as well as to business and management by measuring the process of organizational learning, work engagement, and the role of HR officers in HSOs in Cagayan de Oro City to be backed up with the best model when dealing with its staff and faculty regarding organizational performance. The study used descriptive correlational and causal-comparative designs. Two hundred fifty-five respondents were full-time staff and faculty in the selected higher institutions in the city. A researcher’s survey questionnaire was used to gather the data and identify the influence of the variables. Results revealed that the respondents’ answers were highly aware, very highly implemented, very highly engaged, and very highly performed when dealing with the organizational performance of HEIs, showing causal model 3 is the best-fit model for organizational performance. It is concluded that the environment plays a vital role in the level of awareness of the role of human resource officers, where improvements in the hiring process must be thoroughly evaluated, leading to the organizational performance of the higher education institutions. It is recommended that the administration encourage the HR officer to propose a continuous development of emotional intelligence programs and seminars to improve the social-emotional awareness of the employees, leading to well-developed self-control and interpersonal skills, which are vital to the organizational performance of institutions.
