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Research Article

Implementation of Flexible Work Arrangements of Employees in Different Generational Divides: Its Relationship on the Client’s Satisfaction as Perceived by the Employees and Department Head

328 reads
Aiko Toriano , Orbel Canoy
Psych Educ Multidisc J, 2024, 22 (3), 321-330, DOI: https://doi.org/10.5281/zenodo.12755308, ISSN 2822-4353
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Abstract

This study explores the impact of implementing flexible work arrangements (FWAs) on client satisfaction and non-teaching personnel's productivity within a diverse generational workforce context as perceived by the Heads and employees themselves. With changing workplace dynamics influenced by varying generational perceptions and preferences, organizations are increasingly adopting Flexible Work Arrangements to accommodate different employee needs. This research investigates how Flexible Work Arrangement (FWA), tailored to specific generational groups (such as Baby Boomers, Generation X, Millennials, and Generation Z), influences client satisfaction levels regarding the productivity of non-teaching personnel in this educational institution. This research used a Likert-scale quantitative survey to gather comprehensive data. Responses from the head and personnel of the Schools Division Office of San Pedro City assess changes in client satisfaction and productivity metrics following the adoption of the Flexible Work Arrangement.The findings reveal the connection between implementing Flexible Work Arrangements in different generational divides and their subsequent impact on client satisfaction and non-teaching personnel’s productivity. The analysis identifies correlations between Flexible Work Arrangement satisfaction levels, service quality perceptions, and non-teaching staff productivity indicators. Ultimately, this research contributes to understanding the role of Flexible Work Arrangements in the development of positive organizational outcomes amidst generational diversity. By uncovering the relationship between flexible work arrangements and client satisfaction and non-teaching personnel productivity perceived by the head and employees, this study informs strategic human resource decisions to optimize workplace flexibility and enhance overall organizational effectiveness.

Keywords satisfaction flexible work arrangements different generational divides
Authors 2
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The team behind this paper

2 authors, 1 institution.

This paper Lipa City Colleges — Philippines Lipa City Colleges 2 authors Aiko Toriano — corresponding author AT Aiko Toriano ✉ Orbel Canoy OC Orbel Canoy

Readership

329 reads over 28 months.

July 2024 October 2026

Related work on SciMatic

Closest of 17 articles sharing keywords with this one. A rarer shared keyword counts for more than a common one.

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This article is token #3253 of SciMatic Articles (ERC-1155): 1,000,000 tokens, minted once, never more. The chain also stores a fingerprint (SHA-256) of the article's record, so anyone can check that it has not been altered.

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Aiko Toriano 0x0F4669…f9967C 450,000 (45%)
Orbel Canoy 0x44F76a…0Cb9F0 450,000 (45%)
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Bibliographic Information

Aiko Toriano, Orbel Canoy, (2024). Implementation of Flexible Work Arrangements of Employees in Different Generational Divides: Its Relationship on the Client’s Satisfaction as Perceived by the Employees and Department Head, Psychology and Education: A Multidisciplinary Journal, 22(3): 321-330
Bibtex Citation
@article{aiko_toriano2024pemj,
author = {Aiko Toriano and Orbel Canoy},
title = {Implementation of Flexible Work Arrangements of Employees in Different Generational Divides: Its Relationship on the Client’s Satisfaction as Perceived by the Employees and Department Head},
journal = {Psychology and Education: A Multidisciplinary Journal},
year = {2024},
volume = {22},
number = {3},
pages = {321-330},
doi = {10.5281/zenodo.12755308},
url = {https://scimatic.org/show_manuscript/3253}
}
APA Citation
Toriano, A., Canoy, O., (2024). Implementation of Flexible Work Arrangements of Employees in Different Generational Divides: Its Relationship on the Client’s Satisfaction as Perceived by the Employees and Department Head. Psychology and Education: A Multidisciplinary Journal, 22(3), 321-330. https://doi.org/10.5281/zenodo.12755308

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