Abstract
This study examines the work experiences of Gen Z employees in Boracay's resorts, aiming to understand their motivations, satisfaction, and how their work expectations differ from those of previous generations. By examining work-life balance, training implementations, technology use, and employee-management relations, the research seeks to inform strategies for attracting, retaining, and engaging Gen Z talent in Boracay's resort industry. Through in-depth interviews, Robert Yin’s approach to data analysis was utilized to establish the rigors of the research. The researchers identified the following themes after reviewing the interview transcripts regarding Gen Z’s work attitudes, work-life balance, technology in the workplace, career growth, employee-management communication, management style, preferences and motivations, training and development, recognition and acknowledgment, and Gen Z retention. The study will recommend adaptations in recruitment, training, communication, work arrangements, and technology to create a workplace that caters to Gen z's values and fosters a productive and successful workforce.
