1 Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan.

2 Using the Fuzzy DEMATEL to Determine Environmental Performance: A Case of Printed Circuit Board Industry in Taiwan.

3 Data to model the effects of perceived telecommunication service quality and value on the degree of user satisfaction and e-WOM among telecommunications users in North Cyprus.

4 service quality and customers preference of cellular mobile service providers

5 managing service quality to gain competitive advantage in retail environment

6 kent içi otobüs memnuniyet anketi verileri ve faktör analizinden yararlanılarak otobüslerin hizmet kalitesinin modellenmesi: İett örneği

7 dimensi service quality dan kepuasan wajib pajak pbb di kabupaten malang

8 the meetings, incentives, conferences, and exhibitions (mice) industry: determinants of thai organizational effectiveness

9 the services quality level assessesment in the technical university with servqual method applying

10 eventqual: a measure of perceived quality of sporting event spectators

11 developing a mystery shopping measure to operate a sustainable restaurant business: the power of integrating with corporate executive members’ feedback

12 the impact of individual heterogenity on building consumer loyalty

13 service quality in restaurants: customers’ expectation and customers’ perception

14 an empirical assessment of service quality in the context of travel agencies in the republic of macedonia

15 students’ perceptions about role of faculty and administrative staff in business education service quality assessment

16 examining the relationship between service quality and customer satisfaction: a factor specific approach

17 the role of user satisfaction in implementing a business intelligence system

18 an optimal strategic business model for small businesses using online platforms

19 the relationship between service quality, customer satisfaction and customer loyalty: an investigation in vietnamese retail banking sector

20 the influence of service quality on satisfaction: does gender really matter?

21 pengaruh kualitas layanan mobile banking (m-banking) terhadap kepuasan nasabah di indonesia [effect of mobile banking (m-banking) service quality on customer satisfaction in indonesia]

22 Perception of service quality in agrotourism accommodations: Impact on guest loyalty and re-visit intentions

23 The Effect of Service Quality on T-Cash Customer Satisfaction using System Dynamics Framework

24 Implementing Customer Relationship Management to Increase Education Service using Service Quality Method

25 Full relationship among e-satisfaction, e-trust, e-service quality, and e-loyalty: The case of Iran e-banking

26 Relationship between employee engagement scores and service quality ratings: Analysis of the National Health Service staff survey across 97 acute NHS Trusts in England and concurrent Care Quality Commission outcomes (2012-2016)

27 Investigating the managerial practices’ effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior

28 Instrument for measuring service quality and dimensions of service quality affecting image, value and trust in medical tourism area

29 Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper

30 The influence of brand experience and service quality on customer engagement

31 Evaluating and prioritizing hospital service quality.

32 科技大學圖書館服務品質評量指標之分析 An Analysis for Library Service Quality Indices of Technological University

33 Analysis of the main service quality dimensions that affect the satisfaction of users of the metropolitan rail public transit services in Algiers

34 Service Quality in Tourism: A Systematic Literature Review and Keyword Network Analysis

35 Optimal risk management for the sharing economy with stranger danger and service quality

36 Service quality and tourist satisfaction at homestays

37 Exploring different airport users’ service quality satisfaction between service providers and air travelers

38 Lean service quality model to improve the performance of service in automotive dealer

39 Online Service Quality Measurement Utilizing Psychophysiological Responses

40 Measurement of service quality of a public transport system, through agent-based simulation software

41 Neighborhood-aware web service quality prediction using deep learning

42 Variations in airline passenger expectation of service quality across the globe

43 LSH-based private data protection for service quality with big range in distributed educational service recommendations

44 CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services

45 Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam

46 Modeling the role of service quality, customer satisfaction and customer loyalty in building service brand equity

47 The Effect of Marketing Mix, Brand Image, and Service Quality on Customer Loyalty In Bank BNI Syariah

48 Operationalizing Integrated Immunization and Family Planning Services in Rural Liberia: Lessons Learned From Evaluating Service Quality and Utilization.

49 Internal service quality: Marketing strategies can help to reduce employee turnover for food servers

50 The effect of service quality on satisfaction and its impact on debtor loyalty BJB credit Guna Bhakti (KGB) (Case study at BJB bank Bandung main branch office)

51 Proposing the Combinational Model of Service Quality and Analytic Network for Ranking Service Provider Enterprises: Case Study of Insurance Enterprises of Central Insurance

52 The effects of peripheral service quality on spectators’ emotions and behavioural intentions

53 Assessing Service Quality Factors in Mobile Payments - Insights Based on User Experiences in Social Media

54 The impact of e-service quality and customer satisfaction on customer behavior in online shopping.

55 The Effect of Electronic Service Quality on Customers Satisfaction and Loyalty in Online Shopping

56 Determinants of customer perceived online shopping logistics service quality value: an empirical study from China

57 Service quality imperative for quality assurance in higher education: A case study

58 Platform-mediated reputation systems in the sharing economy and incentives to provide service quality: The case of ridesharing services

59 Role of social networking platforms as tool for enhancing the service quality and purchase intention of customers in Islamic country

60 Do social networking platforms promote service quality and purchase intention of customers of service-providing organizations?

61 Service quality measurement. A new approach based on Conjoint Analysis

62 How servant leadership and self-efficacy interact to affect service quality in the hospitality industry: A polynomial regression with response surface analysis

63 The role of service quality and institutional image in establishing relational commitment between private universities and the student

64 Investigating the role of UTAUT and e-service quality in internet banking adoption setting

65 The role of selected demographic variables on perceptions of internet banking service quality, value, satisfaction and loyalty

66 The effect of the internet banking service quality on customer satisfaction (case study: Refah bank in Tehran)

67 Examining factors influencing Indian customers' intentions and adoption of internet banking: Extending TAM with electronic service quality

68 Marketing strategy of internet-banking service based on perceptions of service quality in Vietnam

69 An analysis of customers' acceptance of internet banking: An integration of e-trust and service quality to the tam - The case of Turkey

70 An analysis of customers' acceptance of internet banking: An integration of E-Trust and service quality to the TAM - The case of Turkey

71 Pathology the Internet Banking Service Quality Using Failure Mode and Effect Analysis in Interval-Valued Intuitionistic Fuzzy Environment

72 Internet Banking Service Quality in Malaysia: An Empirical Investigation

73 Internet banking service quality in South Africa: A qualitative analysis of consumer perceptions

74 Examination of internet banking customer perception of service quality: Evidence from banking industry

75 Expectation and perception of internet banking service quality of select Indian private and public sector banks: A comparative case study

76 E-service quality of internet based banking using combined fuzzy AHP and fuzzy TOPSIS

77 Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity

78 A time-aware dynamic service quality prediction approach for services

79 A multi-criteria decision method for performance evaluation of public charging service quality

80 Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS

81 A 2020 perspective on “Service quality management of online car-hailing based on PCN in the sharing economy”

82 Influence of service quality in sharing economy: Understanding customers’ continuance intention of bicycle sharing

83 Service quality analysis of signalized intersections from the perspective of bicycling

84 Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry

85 Minding the competition: The drivers for multichannel service quality in fashion retailing

86 Service quality in blood donation: satisfaction, trust and loyalty

87 Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context

88 The mechanism and boundary conditions of the relationship between customer incivility and service quality

89 Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model

90 Measuring service quality perceptions of customers in the hotel industry of Pakistan

91 The influence of online food delivery service quality on customer satisfaction and customer loyalty: The role of personal innovativeness

92 Investigating the Effects of Consumer Innovativeness, Service Quality and Service Switching Costs on Service Loyalty in the Mobile Phone Service Context

93 E-SERVICE QUALITY, PASSENGER SATISFACTION AND PASSENGER LOYALTY RELATIONSHIP IN AIRLINE INDUSTRY

94 Employee performance factors in service quality at regent’s/ city’s investment and one stop integrated services (Dpmptsp) in riau province

95 e-Devlet Hizmetlerinin Kurumsal Eşbiçimlilik Durumu ve Kalitesi. eBelediye Hizmetleri Üzerine Bir Araştırma. Institutional Isomorphism and Service Quality of e-Government Services. An Investigation on e-Municipal Services

96 Investigation on the relationship Of service Quality on Tourist Satisfaction and Loyalty: Case Study of Ardabil County

97 The assessment of perceived service quality dimensions of hotel industry in Bangladesh

98 a method for improvement of objectivity of e-service quality evaluation

99 does integrated care lead to both improved service quality and lower care cost?

100 peningkatan kualitas pelatihan di training centre melalui integrasi metode service quality (serqual) dan quality function deployment (qfd) study kasus pada pt. xyz

101 factors affecting customer’s perception of service quality: comparing differences among countries - case study: beauty salons in bandung and tokyo

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