Abstract
The Bureau of Fire Protection, Tacloban City Fire Station, Tacloban City is currently experiencing as revealed by the holistic approach of problem-solving done in the agency. The complete analysis for identifying the most significant and needed problem and determining possible alternatives to solve such problem was fascinated with the use of frequency table, Pareto Chart, and Fishbone Diagram. Also, the problem was analyzed through the respondents’ answers during interviews and online survey questionnaires. The study finds that the BFP Tacloban Fire station Tacloban City is surfacing several problems in some areas, which are old and outdated firefighting apparatus and investigation tools/equipment, unreliable dispatch system for the emergency medical services, lack of serviceable firetrucks, outdated data recording keeping system and insufficiency of fire personnel. An Action Plan was formulated and designated to guide the implementation of the activities on Records management information system. In the prioritization and selection of the problems, the identified most pressing problem at the Bureau of Fire Protection Tacloban City Fire Station was the outdated data recording keeping/system.
