Dehumanizing Voice Technology: Phonetic & Experiential Consequences of Restricted Human-Machine Interaction

Dehumanizing Voice Technology: Phonetic & Experiential Consequences of Restricted Human-Machine Interaction

Christian Hildebrand; Donna Hoffman; Tom Novak
arXiv 2021
36
novak2021dehumanizing

Abstract

The use of natural language and voice-based interfaces gradu-ally transforms how consumers search, shop, and express their preferences. The current work explores how changes in the syntactical structure of the interaction with conversational interfaces (command vs. request based expression modalities) negatively affects consumers' subjective task enjoyment and systematically alters objective vocal features in the human voice. We show that requests (vs. commands) lead to an in-crease in phonetic convergence and lower phonetic latency, and ultimately a more natural task experience for consumers. To the best of our knowledge, this is the first work docu-menting that altering the input modality of how consumers interact with smart objects systematically affects consumers' IoT experience. We provide evidence that altering the required input to initiate a conversation with smart objects provokes systematic changes both in terms of consumers' subjective experience and objective phonetic changes in the human voice. The current research also makes a methodological con-tribution by highlighting the unexplored potential of feature extraction in human voice as a novel data format linking consumers' vocal features during speech formation and their sub-jective task experiences.

Citation

ID: 282578
Ref Key: novak2021dehumanizing
Use this key to autocite in SciMatic or Thesis Manager

References

Blockchain Verification

Account:
NFT Contract Address:
0x95644003c57E6F55A65596E3D9Eac6813e3566dA
Article ID:
282578
Unique Identifier:
Network:
Scimatic Chain (ID: 481)
Loading...
Blockchain Readiness Checklist
Authors
Abstract
Journal Name
Year
Title
5/5
Creates 1,000,000 NFT tokens for this article
Token Features:
  • ERC-1155 Standard NFT
  • 1 Million Supply per Article
  • Transferable via MetaMask
  • Permanent Blockchain Record
Blockchain QR Code
Scan with Saymatik Web3.0 Wallet

Saymatik Web3.0 Wallet