Abstract
With the level of automation increases in vehicles, such as conditional and
highly automated vehicles (AVs), drivers are becoming increasingly out of the
control loop, especially in unexpected driving scenarios. Although it might be
not necessary to require the drivers to intervene on most occasions, it is
still important to improve drivers' situation awareness (SA) in unexpected
driving scenarios to improve their trust in and acceptance of AVs. In this
study, we conceptualized SA at the levels of perception (SA L1), comprehension
(SA L2), and projection (SA L3), and proposed an SA level-based explanation
framework based on explainable AI. Then, we examined the effects of these
explanations and their modalities on drivers' situational trust, cognitive
workload, as well as explanation satisfaction. A three (SA levels: SA L1, SA L2
and SA L3) by two (explanation modalities: visual, visual + audio)
between-subjects experiment was conducted with 340 participants recruited from
Amazon Mechanical Turk. The results indicated that by designing the
explanations using the proposed SA-based framework, participants could redirect
their attention to the important objects in the traffic and understand their
meaning for the AV system. This improved their SA and filled the gap of
understanding the correspondence of AV's behavior in the particular situations
which also increased their situational trust in AV. The results showed that
participants reported the highest trust with SA L2 explanations, although the
mental workload was assessed higher in this level. The results also provided
insights into the relationship between the amount of information in
explanations and modalities, showing that participants were more satisfied with
visual-only explanations in the SA L1 and SA L2 conditions and were more
satisfied with visual and auditory explanations in the SA L3 condition.
Citation
ID:
282311
Ref Key:
zhou2022investigating