Work Attitude and Its Relationship to Job Satisfaction Among Hotel Employees

Employee attitudes and job satisfaction are critical determinants of organizational effectiveness in the hospitality industry, where service quality largely depends on employee performance and engagement. This study examined the relationship between work attitude and job satisfaction among hotel employees. Specifically, it determined the levels of work attitude and job satisfaction and investigated whether a significant relationship exists between these variables. The study utilized a descriptive-correlational research design involving 60 hotel employees selected through convenience sampling. Data were collected using a researcher-made questionnaire that underwent expert validation to ensure content relevance and adequacy. Descriptive statistics, including mean and standard deviation, were used to assess the levels of work attitude and job satisfaction, while the Pearson Product-Moment Correlation Coefficient was employed to determine the relationship between the variables. Findings revealed that hotel employees demonstrated an above-average level of work attitude (M = 4.07, SD = 0.21), indicating generally positive perceptions and behaviors toward their work responsibilities. Likewise, respondents reported an above-average level of job satisfaction (M = 3.81, SD = 0.40), reflecting favorable evaluations of their work experiences. Correlation analysis showed a statistically significant low positive relationship between work attitude and job satisfaction (r = .359, p = .005), suggesting that employees with more positive work attitudes tend to experience higher levels of job satisfaction. The findings underscore the importance of cultivating positive workplace attitudes through supportive organizational practices, employee recognition programs, professional development opportunities, and wellness initiatives. The study contributes to the growing body of hospitality management literature by providing empirical evidence on the role of work attitude in influencing employee satisfaction and offers practical implications for hotel administrators seeking to enhance workforce retention and service excellence.