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Research Article

Personalisation of Instructor-Student Interactions in Online Teaching in Malaysia, the Philippines, India, and Indonesia

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Su-Hie Ting , Soo-See Chai , Alma Bangayan-Manera , J Karthikeyan , Dila Novita , Sya'baningrum Prihhartini
Psych Educ Multidisc J, 2025, 39 (7), 938-944, DOI: https://doi.org/10.70838/pemj.390705, ISSN 2822-4353
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Abstract

The study examined strategies for personalisation of instructor-student interactions in online teaching by lecturers in Malaysia, the Philippines, India and Indonesia. The study involved 401 college/university students who filled in an online questionnaire. Results on the usage of technologies for online learning showed that some students had inadequate data for online learning in the Philippines. There was more frequent use of smartphones for online learning in the Philippines and Indonesia, and more frequent use of laptops in India and Malaysia. When it came to how promptly lecturers responded to student queries, we found that they normally replied within the same day. Lecturers employed various strategies to personalise their online teaching, such as reminding students of assignment deadlines, replying in chat/discussion threads, using humour, facilitating student friendships and sharing personal experiences. However, they drew a line at posting photos, considering it to be inappropriate. Filipino lecturers were the most student-centric. They were the most frequent users of strategies for personalising instructor-student interactions, and also gave students more leeway in making suggestions on the delivery of academic content, as compared to lecturers from Malaysia, India and Indonesia. A cross-country analysis showed that Indonesian students had the most initiative to make contact with their lecturers, with Malaysian students leaving the responsibility to lecturers. The cross-country study indicates that from the students’ perspective, quick responses to their messages help foster a sense of connection and support, enhancing the relational aspect of online learning.

Keywords online learning human touch personal contact lecturer strategies student feedback
Authors 6
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The team behind this paper

6 authors, 4 institutions.

This paper Universiti Malaysia Sarawak — Malaysia Universiti Malaysia Sar… 2 authors Cagayan State University — Philippines Cagayan State University 1 author National College (Autonomous) Tiruchirappalli — India National College (Auton… 1 author Universitas Islam 45 Bekasi — Indonesia Universitas Islam 45 Be… 2 authors Su-Hie Ting — corresponding author ST Su-Hie Ting ✉ Soo-See Chai SC Soo-See Chai Alma Bangayan-Manera AB Alma Bangayan-Manera J Karthikeyan JK J Karthikeyan Dila Novita DN Dila Novita Sya'baningrum Prihhartini SP Sya'baningrum Prihhartini

Readership

387 reads over 17 months.

June 2025 October 2026

Related work on SciMatic

Closest of 51 articles sharing keywords with this one. A rarer shared keyword counts for more than a common one.

On SciChain

This article is token #5465 of SciMatic Articles (ERC-1155): 1,000,000 tokens, minted once, never more. The chain also stores a fingerprint (SHA-256) of the article's record, so anyone can check that it has not been altered.

HolderWalletTokens
SciMatic 0xc35709…277732 100,000 (10%)
Su-Hie Ting 0x96BBC7…45F982 150,000 (15%)
Soo-See Chai 0x214Ddc…970342 150,000 (15%)
Alma Bangayan-Manera 0xA0271d…1C2c23 150,000 (15%)
J Karthikeyan 0x75B8CA…e340C2 150,000 (15%)
Dila Novita 0x114A4D…1A96Da 150,000 (15%)
Sya'baningrum Prihhartini 0x9E3211…7a18d1 150,000 (15%)
Content hash 0x37bdaee64dcfa5cc3815ea2b8139cbb2ea88a5d5fd8712140af73ba5242400fd
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Bibliographic Information

Su-Hie Ting, Soo-See Chai, Alma Bangayan-Manera, J Karthikeyan, Dila Novita, Sya'baningrum Prihhartini, (2025). Personalisation of Instructor-Student Interactions in Online Teaching in Malaysia, the Philippines, India, and Indonesia, Psychology and Education: A Multidisciplinary Journal, 39(7): 938-944
Bibtex Citation
@article{su-hie_ting2025pemj,
author = {Su-Hie Ting and Soo-See Chai and Alma Bangayan-Manera and J Karthikeyan and Dila Novita and Sya'baningrum Prihhartini},
title = {Personalisation of Instructor-Student Interactions in Online Teaching in Malaysia, the Philippines, India, and Indonesia},
journal = {Psychology and Education: A Multidisciplinary Journal},
year = {2025},
volume = {39},
number = {7},
pages = {938-944},
doi = {10.70838/pemj.390705},
url = {https://scimatic.org/index.php/show_manuscript/5465}
}
APA Citation
Ting, S., Chai, S., Bangayan-Manera, A., Karthikeyan, J., Novita, D., Prihhartini, S., (2025). Personalisation of Instructor-Student Interactions in Online Teaching in Malaysia, the Philippines, India, and Indonesia. Psychology and Education: A Multidisciplinary Journal, 39(7), 938-944. https://doi.org/10.70838/pemj.390705

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