How Do General-Purpose Sentiment Analyzers Perform when Applied to Health-Related Online Social Media Data?

How Do General-Purpose Sentiment Analyzers Perform when Applied to Health-Related Online Social Media Data?

He, Lu;Zheng, Kai;
Studies in health technology and informatics 2019 Vol. 264 pp. 1208-1212
219
he2019howstudies

Abstract

Sentiment analysis has been increasingly used to analyze online social media data such as tweets and health forum posts. However, previous studies often adopted existing, general-purpose sentiment analyzers developed in non-healthcare domains, without assessing their validity and without customizing them for the specific study context. In this work, we empirically evaluated three general-purpose sentiment analyzers popularly used in previous studies (Stanford Core NLP Sentiment Analysis, TextBlob, and VADER), based on two online health datasets and a general-purpose dataset as the baseline. We illustrate that none of these general-purpose sentiment analyzers were able to produce satisfactory classifications of sentiment polarity. Further, these sentiment analyzers generated inconsistent results when applied to the same dataset, and their performance varies to a great extent across the two health datasets. Significant future work is therefore needed to develop context-specific sentiment analysis tools for analyzing online health data.

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