Cite This Article

E-commerce Customer Satisfaction: Expectation versus Reality of Online Shoppers

Janry Rufano; Gegie Gervacio — Psychology and Education: A Multidisciplinary Journal (2025)

APA APA 7th

Rufano, J., & Gervacio, G. (2025). E-commerce Customer Satisfaction: Expectation versus Reality of Online Shoppers. Psychology and Education: A Multidisciplinary Journal, 48(9), 1435-1445. https://doi.org/10.70838/pemj.480909

MLA MLA 9th

Rufano, Janry, and Gegie Gervacio. "E-commerce Customer Satisfaction: Expectation versus Reality of Online Shoppers." Psychology and Education: A Multidisciplinary Journal, vol. 48, no. 9, 2025, pp. 1435-1445. DOI: 10.70838/pemj.480909.

CHI Chicago

Rufano, Janry, and Gegie Gervacio. "E-commerce Customer Satisfaction: Expectation versus Reality of Online Shoppers." Psychology and Education: A Multidisciplinary Journal 48, no. 9 (2025): 1435-1445. https://doi.org/10.70838/pemj.480909.

HAR Harvard

Rufano, J. & Gervacio, G. (2025) 'E-commerce Customer Satisfaction: Expectation versus Reality of Online Shoppers', Psychology and Education: A Multidisciplinary Journal, 48(9), pp. 1435-1445. doi: 10.70838/pemj.480909.

IEEE IEEE

J. Rufano, and G. Gervacio, "E-commerce Customer Satisfaction: Expectation versus Reality of Online Shoppers," Psychology and Education: A Multidisciplinary Journal, vol. 48, no. 9, pp. 1435-1445, 2025. doi: 10.70838/pemj.480909.

VAN Vancouver

Rufano J, Gervacio G. E-commerce Customer Satisfaction: Expectation versus Reality of Online Shoppers. Psychology and Education: A Multidisciplinary Journal. 2025;48(9):1435-1445. doi: 10.70838/pemj.480909.

BIB BibTeX

@article{janry2025,
  title     = {E-commerce Customer Satisfaction: Expectation versus Reality of Online Shoppers},
  author    = {Janry Rufano and Gegie Gervacio},
  journal   = {Psychology and Education: A Multidisciplinary Journal},
  volume    = {48},
  number    = {9},
  pages     = {1435-1445},
  year      = {2025},
  doi       = {10.70838/pemj.480909},
}