Managing Consumer-Based Brand Equity in Higher Education
Vukasovic, Tina;
managing global transitions2015Vol. 13pp. 75-90
287
vukasovic2015managingmanaging
Abstract
The purpose of this study is to establish the key elements of brand equity
for international students by exploring existing brand equity theory in its
applicability to international higher education (HE). The main objective of
this research is to enhance academic understanding of brand equity in the
HE sector and explore the implications for management practice. Quantitative
data collected via a self-completion survey are used to test a model of
brand equity in the context of HE. The empirical setting is Slovenia, which
has a mixture of public and private provision and an increasingly competitive
environment. The results provide support for the proposed conceptual
model, with image-related and awareness-related determinants. The findings
of this research provided evidence that the customer-based brand equity
model can be applied to the HE context as an element of competitive
advantage and used to guide marketing activities for Universities internationally.