Offering-level strategy formulation in health service organizations.
Pointer, D D;
health care management review1990Vol. 15pp. 15-23
330
pointer1990offeringlevelhealth
Abstract
One of six different strategies must be selected for a health service offering to provide consumers with distinctive value and achieve sustainable competitive advantage in a market or market segment. Decisions must be made regarding objectives sought, market segmentation, market scope, and the customer-value proposition that will be pursued.