Les incivilités par messagerie électronique en milieu de travail : un tour d’horizon des recherches actuelles
Abstract
Incivilities are low intensity discourteous behaviors that deteriorate working conditions. The present study focuses on technology-mediated incivilities through email. First, the defining attributes of the concept of “incivility” are presented and the particularities of its electronic form identified. Then, examples of email-induced incivilities are examined. Finally, the factors contributing to create an incivility-prone workplace environment are discussed.
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58408
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58408
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