Making Sense of Clinical Laboratory Results: An Analysis of Questions and Replies in a Social Q&A Community.
Zhang, Zhan;Lu, Yu;Wilson, Caleb;He, Zhe;
Studies in health technology and informatics2019Vol. 264pp. 2009-2010
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zhang2019makingstudies
Abstract
Previous literature has revealed that patients have difficulty making sense of their clinical data. To address this barrier, we first need to understand what kinds of support that patients may seek. In this study, we analyzed question posts and their replies in a social Q&A community to understand what types of support people are providing to and receiving from the community and what contextual information they provide in order to elicit relevant answers.