Pengaruh E-Service Quality dan Purchase Intention dengan mediasi Customer Satisfaction terhadap Customer Loyalty pada pelanggan online shopping Tokopedia di Surabaya

Pengaruh E-Service Quality dan Purchase Intention dengan mediasi Customer Satisfaction terhadap Customer Loyalty pada pelanggan online shopping Tokopedia di Surabaya

Lamusu, Michelle Aprilia;Sari, Erlina Dwi Ratna;
PERFORMA 2023 Vol. 8 pp. 439-449
34
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