a bsc-dea approach to measure the relative efficiency of service industry: a case study of banking sector

a bsc-dea approach to measure the relative efficiency of service industry: a case study of banking sector

;M. B. Aryanezhad;E. Najafi;S. Bakhshi Farkoosh
boletin latinoamericano y del caribe de plantas medicinales y aromaticas 2011 Vol. 2 pp. 273-282
226
aryanezhad2011internationala

Abstract

Performance evaluation plays an important role in determining faults and difficulties of any organization as well as attempting to increase capabilities and improve activities. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management tools for measuring output or efficiency. In this paper, we propose a method to utilize balanced score card (BSC) as a tool for designing performance evaluation indices of an organization. The integrated BSC-DEA has been applied as an empirical case for a major private bank organization and the results are analyzed.

Citation

ID: 196418
Ref Key: aryanezhad2011internationala
Use this key to autocite in SciMatic or Thesis Manager

References

Blockchain Verification

Account:
NFT Contract Address:
0x95644003c57E6F55A65596E3D9Eac6813e3566dA
Article ID:
196418
Unique Identifier:
Network:
Scimatic Chain (ID: 481)
Loading...
Blockchain Readiness Checklist
Authors
Abstract
Journal Name
Year
Title
5/5
Creates 1,000,000 NFT tokens for this article
Token Features:
  • ERC-1155 Standard NFT
  • 1 Million Supply per Article
  • Transferable via MetaMask
  • Permanent Blockchain Record
Blockchain QR Code
Scan with Saymatik Web3.0 Wallet

Saymatik Web3.0 Wallet