The paper aims to analyze the attributes which negatively impact on urban freight transport, taking into account the viewpoints of logistic service providers (LSPs) and carriers. These attributes are related to regulations for traffic and delivery of goods, risk on delivery, collaboration between such companies involved in the transport of goods, logistics factors and environmental requirements. The Logistics Performance Indicators (LPI) adopted by those companies are also investi-gated. A survey was carried out with 119 representatives of the LSP and carriers who work in the São Paulo Metropolitan Region (SPMR). According to these representatives, traffic congestion, cargo theft and zone circulation for cargo vehicles are the main issues that hinder the delivery of goods. The seasonality of deliveries during the month and the long queues for loading/unloading were pointed out as the main issues by the LSP; while the lack of adequate places to park and loading/un-loading were emphasized by the carriers. Scheduled delivery fulfillment, urgent delivery on time and goods deliveries in the last week of the month seem to be less effected by urban freight transport attributes.