Current Language EN
English English Türkçe Türkçe Español Español Português Português Pусский Pусский Filipino Filipino Tiếng Việt Tiếng Việt हिन्दी हिन्दी العربية العربية বাংলা বাংলা Deutsch Deutsch 中文 中文
Research Article

Student Payment Behaviors, Queue Management, and Cashier Efficiency in a Private Higher Education Institution

921 reads
Lourdes Pantonial , Cristine Geroy , Nenita Prado
Psych Educ Multidisc J, 2025, 36 (9), 1005-1010, DOI: https://doi.org/10.70838/pemj.360905, ISSN 2822-4353
Verified on SciChain · token #5110 of SciMatic Articles (ERC-1155, 1,000,000 tokens)
Contract 0x0E596B4b…F05eF8 · mint transaction · verify the record

Abstract

The study investigated the influence of student payment behaviors, queue management, and cashier efficiency at Liceo de Cagayan University.  It aimed to analyze how students’ preferences and behaviors impacts queue lengths and cashier productivity.  The study employed a descriptive correlational and causal research designs, incorporating surveys and observations to assess transaction times, peak payment periods, and students’ adoption of digital payment solutions, using a sample of 761 students from the School of Business Management and Accountancy, College of Arts and Sciences and College of Teacher Education.  Data were collected through a structured survey, distributed in person, and analyzed using mean and standard deviation. Pearson product-moment correlation and multiple linear regression were used to identify the best predictor of cashier efficiency.  The results revealed that cashier efficiency was positively influenced by several factors including payment method, student attitude, technology adoption, queue strategies, technology integration, and queue monitoring.  Implementing these factors effectively could enhance overall cashier performance and improved the student experience. The findings suggested that improving how queues were managed and fostering a positive student attitude could significantly enhanced cashier performance.  The study provided valuable insights for university administrators to implement structured queue management strategies, increased staffing during peak periods, and invest in technology-driven payment systems to improve transaction speed and accuracy. 

Keywords higher education institution cashier efficiency payment behaviors payment systems optimization queue management
Authors 3
View Publication Certificate View PDF Cite This Article Back to Archives

The team behind this paper

3 authors, 1 institution.

This paper Liceo de Cagayan University — Philippines Liceo de Cagayan Univer… 3 authors Lourdes Pantonial — corresponding author LP Lourdes Pantonial ✉ Cristine Geroy CG Cristine Geroy Nenita Prado NP Nenita Prado

Readership

923 reads over 18 months.

May 2025 October 2026

Related work on SciMatic

Closest of 4 articles sharing keywords with this one. A rarer shared keyword counts for more than a common one.

On SciChain

This article is token #5110 of SciMatic Articles (ERC-1155): 1,000,000 tokens, minted once, never more. The chain also stores a fingerprint (SHA-256) of the article's record, so anyone can check that it has not been altered.

HolderWalletTokens
SciMatic 0xc35709…277732 100,000 (10%)
Lourdes Pantonial 0xeDa94e…6Ae9dc 300,000 (30%)
Cristine Geroy 0x37eA16…5BcA5D 300,000 (30%)
Nenita Prado 0x964013…eB79De 300,000 (30%)
Content hash 0x33c1a6b5b4983d6004ec146007db84880958bb247417babfaebc1340911f07b7
View on the explorer Verify the record Mint transaction

Bibliographic Information

Lourdes Pantonial, Cristine Geroy, Nenita Prado, (2025). Student Payment Behaviors, Queue Management, and Cashier Efficiency in a Private Higher Education Institution, Psychology and Education: A Multidisciplinary Journal, 36(9): 1005-1010
Bibtex Citation
@article{lourdes_pantonial2025pemj,
author = {Lourdes Pantonial and Cristine Geroy and Nenita Prado},
title = {Student Payment Behaviors, Queue Management, and Cashier Efficiency in a Private Higher Education Institution},
journal = {Psychology and Education: A Multidisciplinary Journal},
year = {2025},
volume = {36},
number = {9},
pages = {1005-1010},
doi = {10.70838/pemj.360905},
url = {https://scimatic.org/index.php/show_manuscript/5110}
}
APA Citation
Pantonial, L., Geroy, C., Prado, N., (2025). Student Payment Behaviors, Queue Management, and Cashier Efficiency in a Private Higher Education Institution. Psychology and Education: A Multidisciplinary Journal, 36(9), 1005-1010. https://doi.org/10.70838/pemj.360905

Author Information

  • To change your profile photo, login to scimatic.org, go to your profile and change the photo.
  • Provide a face photo, and not full body.
  • It is better to remove the background from your photo. Go to Remove Background and then upload to profile
  • If you are unable to login, go to Reset My Password provide your email registered with the article and get new password.
  • In case of any other problem, contact your editor directly or write to us at info @ scimatic.org