A Strategic Framework for Communicating with Generation Y via Emerging Media: A Longitudinal Examination with Public Relations Results and Implications
Dodd, Melissa D.;Campbell, Shannon B.;
public relations journal2014Vol. 8pp. -
263
dodd2014apublic
Abstract
Today, Generation Y represents the largest demographic group in America and is
defined by an Internet landscape that has revolutionized daily living. Likewise, social
media has revolutionized the public relations industry. This research longitudinally
examines Generation Y’s expectations of organizational social media use across three
years and directly compares results to longitudinal research that analyzes public
relations professionals’ own indications of organizational social media use across three
years. Results indicate that organizational communication via social media generally
fails to meet the expectations of the Generation Y demographic; however, professionals’
indications of what should be happening are more closely aligned. Implications for
scholarship and practice are discussed.