The present investigation aims to determine the cost-effectiveness and quality of services enabling continuous improvement and optimization of the use of resources to run the Organization in a professional perspective allowing the user to their growth and development in profitability and attention. The current situation of the company was analyzed through the collection of legal, historical, financial data, etc., in different situations and moments. Subsequently compared with references that suggest the process management, the company is to be highly competitive, achieving its objectives of growth and development. At the end, there are conclusions necessary to achieve management with total quality in all areas of a company.