J Adv Stud Tou Hos Man,
2026,
1 (3),
173-190,
DOI: https://doi.org/10.70838/jasthm.010302,
ISSN 3061-9785
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Abstract
This study assessed the job performance of Hospitality Management student interns from Cebu Technological University, Moalboal-Campus, for the academic year 2023-2024, as a basis for an Action Plan. This study is anchored in Feedback Theory with the legal bases such as the Republic Act No. 7796, Republic Act No. 10968, and CMO No. 104-S.2017. This study used a mixed-methods research design. 23 respondents participated in the study. The environment Is set in the entire Cebu province. This study utilized an adapted instrument. The quantitative results of the study concluded that there is a significant relationship between the employers’ feedback on job performance and employee performance indicators assessment, with a p-value of 0.00, which rejects the null hypothesis. The qualitative results suggest three emerging themes, such as Actualizing Full Potentials, Commitment Unquestioned, and Taking Higher Leap. These themes are essential in describing the managers’ experiences with the CTU-Moalboal HM interns. This study recommends that HM interns go through training in self-confidence, motivation, time management, and hands-on experiences, such as simulation, before the internship.
Keywords
action plan
hospitality management
internship
employers’ feedback mechanisms
non-sequential mixed-methods