Abstract
This qualitative multiple-case study aimed to examine the experiences of Police Community Affairs and Development (PCAD) personnel in handling community relations. The participants of this study were six (6) police officers of the Police Community Affairs and Development (PCAD) section of Jose Abad Santos Municipal Station. The study employed a purposive sampling design to explore the challenges, coping mechanisms, and impact. Based on the gathered data, the views of the PCAD personnel revealed the following emergent themes: difficulties with transportation, cultural awareness, lack of support, improving community safety, and implementing community services. Meanwhile, the coping mechanisms of police officers were found to encompass the following themes: seeking help from colleagues, staying vigilant, effective communication, striving for improvement, addressing issues and concerns, accepting challenges, and developing intervention programs. Moreover, the impact of police officers included community involvement, good police policy, strong community relations, work-life balance, and building mutual trust. Furthermore, the findings indicate that policy reforms focusing on logistical support, particularly transportation resources, were necessary to enhance the mobility and effectiveness of PCAD staff in physically distant areas. Cross-case analysis revealed similarities and differences in themes addressed by all PCAD personnel, who all performed well in enhancing police-community relations.
