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Research Article

SORMS: Steffi’s Online Reservation Management System

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Eugene Balintag , Kurt John Harley Concepcion , Piolo Jay Dagman , John Alfred Ducos , Dickson Fernandez , Elizor Villanueva
Psych Educ Multidisc J, 2025, 36 (7), 783-790, DOI: https://doi.org/10.70838/pemj.360705, ISSN 2822-4353
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Abstract

Steffi’s Garden Resort faced operational inefficiencies with its manual reservation system, prompting the development of SORMS, a web-based solution integrating real-time booking and digital payments. Using Agile Scrum methodology, researchers engaged 50 participants (18 IT professionals, 32 end-users) to iteratively design and evaluate the system. Results showed excellent performance (ISO 25010: 4.68; TAM: 4.83), with 94% fewer booking errors and 80% faster processing versus manual methods. While the system achieved high usability (ease-of-use: 4.77/5), compatibility improvements (current: 4.18) were identified for future iterations. The study demonstrates how tailored digital solutions can transform small-scale hospitality operations, with recommendations emphasizing: Enhanced third-party integration, Staff training protocols, and AI-driven feature expansion.

Keywords web-based SORMS Scrum Reservation System Agile development hospitality technology reservation systems, user-centered design
Authors 6
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The team behind this paper

6 authors, 1 institution.

This paper Our Lady of the Sacred Heart College of Guimba — Philippines Our Lady of the Sacred … 6 authors Eugene Balintag — corresponding author EB Eugene Balintag ✉ Kurt John Harley Concepcion KC Kurt John Harley Concepci… Piolo Jay Dagman PD Piolo Jay Dagman John Alfred Ducos JD John Alfred Ducos Dickson Fernandez DF Dickson Fernandez Elizor Villanueva EV Elizor Villanueva

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May 2025 October 2026

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This article is token #5065 of SciMatic Articles (ERC-1155): 1,000,000 tokens, minted once, never more. The chain also stores a fingerprint (SHA-256) of the article's record, so anyone can check that it has not been altered.

HolderWalletTokens
SciMatic 0xc35709…277732 100,000 (10%)
Eugene Balintag 0x169bD4…821Ac6 150,000 (15%)
Kurt John Harley Concepcion 0x09B06f…e66dF2 150,000 (15%)
Piolo Jay Dagman 0x4185f6…987a41 150,000 (15%)
John Alfred Ducos 0x9Ac0fe…Cb104E 150,000 (15%)
Dickson Fernandez 0x2883cb…c4c504 150,000 (15%)
Elizor Villanueva 0x7FE98b…A5Dc76 150,000 (15%)
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Bibliographic Information

Eugene Balintag, Kurt John Harley Concepcion, Piolo Jay Dagman, John Alfred Ducos, Dickson Fernandez, Elizor Villanueva, (2025). SORMS: Steffi’s Online Reservation Management System, Psychology and Education: A Multidisciplinary Journal, 36(7): 783-790
Bibtex Citation
@article{eugene_balintag2025pemj,
author = {Eugene Balintag and Kurt John Harley Concepcion and Piolo Jay Dagman and John Alfred Ducos and Dickson Fernandez and Elizor Villanueva},
title = {SORMS: Steffi’s Online Reservation Management System},
journal = {Psychology and Education: A Multidisciplinary Journal},
year = {2025},
volume = {36},
number = {7},
pages = {783-790},
doi = {10.70838/pemj.360705},
url = {https://scimatic.org/index.php/show_manuscript/5065}
}
APA Citation
Balintag, E., Concepcion, K.J.H., Dagman, P.J., Ducos, J.A., Fernandez, D., Villanueva, E., (2025). SORMS: Steffi’s Online Reservation Management System. Psychology and Education: A Multidisciplinary Journal, 36(7), 783-790. https://doi.org/10.70838/pemj.360705

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