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Abstract
The purpose of this study was to discover and explore the experiences, struggles, coping mechanisms, and insights of workers online on the importance of the English language in their work. The data were gathered using an In-depth Interview and were analyzed using thematic analysis. Participants were selected using a purposive sampling technique. Furthermore, the researcher selected the participants based on the following cases: (a) math tutor; (b) virtual assistant; (c) ESL teacher; (d) call center agent; and, (d) cybora. As part of the ethical consideration, the identities of the five participants were kept confidential and anonymous. The findings revealed that the struggles of workers online were the lack of vocabulary, accent, spelling, culture, and self-confidence. The coping mechanisms of the participants were watching English movies and reading books, practice speaking, reflecting on the negative feedback, learning other culture, and using AI tools. Insights divulged in the study were students have to keep practicing, being confident enough, need to consider other culture, consider receivers accent, importance of little things to learn difficult one, and develop learning inside and outside the school.
