10 Mengukur Kesiapan Implementasi Customer Relationship Management (CRM) Model Application Service Provider (ASP) pada Usaha Mikro Kecil Menengah (UMKM) di Indonesia

11 Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships

12 How to recover trust in the banking industry? A game theory approach to empirical analyses of bank and corporate customer relationships

13 Evaluating the effect of customers' trust and attraction in electronic banking: Examining the trust- relationship commitment model (TRC)

14 Inter-relationship of web site interactivity and customer outcomes: Building trust in internet banking web site

15 Relationship marketing: Customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector

16 Pengaruh Mobile Customer Relationship Management Pada Bidang Perbankan

17 Behavioral consequences of customers’ satisfaction with banking products and services

18 PROTECTIVE GUARANTEES AND OTHER REQUIREMENTS TO STRENGTHEN DEVELOPMENT OF THE BANK-CUSTOMER CONTRACTUAL RELATIONSHIP

19 Customer economics of residential PV–battery systems in Thailand

20 The role of a Customer-Oriented Service Culture in influencing Customer Retention in the Hotel Industry.

21 Employee engagement insights from Jamaica's hospitality industry: compounding the benefits of a service orientation through customer service training

22 Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations

23 Internal marketing, employee customer-oriented behaviors, and customer behavioral responses

24 A Method for the Construction of Customer Behavioral Modeling Knowledge for B2B Event Marketing Strategy

25 A green shadow: The influence of hotel customers' environmental knowledge and concern on green marketing skepticism and behavioral intentions

26 The impact of mobile marketing initiatives on customers’ attitudes and behavioural outcomes

27 Influencing consumer engagement in online customer communities: The role of interactivity

28 CUSTOMER SATISFACTION REGARDING BANK’S DISTRIBUTION CHANNELS – THE ATM NETWORK

29 Customer attitudinal and perceptions towards purchasing organic food products: A critical review of literature from 2005 to 2015

30 Corporate governance practices’ influence on customer loyalty in Nigerian retail banks

31 A Regret Minimization Approach in Product Portfolio Management with Respect to Customers' Price-sensitivity

32 A study of the effect of service recovery on customer loyalty based on marketing word of mouth in tourism industry

33 The relationships among experiential marketing, service innovation, and customer satisfaction-A case study of tourism factories in Taiwan

34 The impact of representation media on customer engagement in tourism marketing among millennials

35 Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain

36 The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region

37 Customer attrition in retailing: An application of Multivariate Adaptive Regression Splines

38 Multi agent systems based simulation of hotel customers in revenue management DSS benchmarking platform

39 Analysis of E-commerce Customer Consumption Model Based on Artificial Intelligence and Computer Aided

40 Effects of customer referral programs on mobile app stickiness: Evidence from China fresh E-commerce

41 Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper

42 Integrating on-premises data with customer relationship management application on cloud: A hybrid IT infrastructure support service

43 Gay and lesbian customers’ perceived discrimination and identity management

44 The impact of value co-creation on hotel brand equity and customer satisfaction

45 AN EXPLORATORY RESEARCH REGARDING CUSTOMER ORIENTATION AND PERFORMANCE IN HOSPITALITY INDUSTRY

46 Influence of Corporate Social Responsibility on Customer Loyalty with Regard to the Role of Customer Trust and Satisfaction as Mediators

47 Cooperative advertising to induce strategic customers for purchase at the full price

48 Impact of digital commerce on fashion industry to gain customer loyalty

49 Customer loyalty in the sharing economy platforms: How digital personal reputation and feedback systems facilitate interaction and trust between strangers

50 Building customer loyalty in digital era: A conceptual framework for Indian life insurance sector

51 Digital marketing: Relationship between Real Madrid's actions and brand promotion and customer loyalty

52 The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect

53 Building customer loyalty in digital banking: A study of bank staff’s perspectives on the challenges of digital CRM and loyalty

54 Towards digital loyalty programs: insights from customer medium preference segmentation

55 Research on adjustment factors between customer satisfaction and customer loyalty of network digital products

56 Marketing planning and digital customer loyalty data in small business

57 Customer satisfaction and loyalty in a digital environment: An empirical test

58 Digital loyalty networks: continuously connecting automakers with their customers and suppliers

59 The impact of perceived sustainable marketing policies on green customer satisfaction

60 Green marketing strategies: Exploring intrinsic and extrinsic factors towards green customers’ loyalty

61 Atmospherics and the establishment of long-term customer relationships in a retail environment

62 Customer discovery as a tool for moving behavioral interventions into the marketplace: insights from the NCI SPRINT program.

63 A Student-Centered Learning Approach to Design for Manufacturability: Meeting the Needs of an Often-Forgotten Customer.

64 The role of customer online brand experience in customers' intention to forward online company-generated content: The case of the Islamic online banking sector in Palestine

65 Customer Experience in Online-Retailing – An Analysis of the Main Segments in German Online-Retailing

66 Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant

67 The unique role of relationship marketing in small businesses’ customer experience

68 The reinforcing and aversive consequences of customer experience. The role of consumer confusion

69 A customer value perspective to service experiences in restaurants

70 Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches

71 “Deal with it”: How coping with e-service innovation affects the customer experience

72 Outcomes of entrepreneurship education in China: A customer experience management perspective

73 Measuring customer experience in service: A systematic review

74 Spreading the Word: How Customer Experience in a Traditional Retail Setting Influences Consumer Traditional and Electronic Word-of-mouth Intention

75 What drives customers’ willingness to pay price premiums for luxury gastronomic experiences at michelin-starred restaurants?

76 Creating brand engagement through in-store gamified customer experiences

77 The influence of brand experience and service quality on customer engagement

78 Relationship quality determinants and outcomes in retail banking services: The role of customer experience

79 Enriching the customer experience: An innovative approach is needed

80 Understanding customer experience and satisfaction through airline passengers' online review

81 Faults in district heating customer installations and ways to approach them: Experiences from Swedish utilities

82 Adventures in strategic co-creation: Customer experience lessons from Thailand in creating the foundations for consumer delight

83 Artificial intelligence tools for enhancing customer experience

84 Pirates, ghosts and customer loyalty – Reviewing the dark ride experience

85 ‘I felt welcomed in like they’re a little family in there, i felt like i was joining a team or something’: Vape shop customers’ experiences of E-cigarette use, vape shops and the vaping community

86 Customer centricity in mobile banking: a customer experience perspective

87 Relationship versus customer experience quality as determinants of relationship quality and relational outcomes for Kuwaiti retail banks

88 The impact of virtual, augmented and mixed reality technologies on the customer experience

89 CUSTOMER-CENTRIC STRATEGY IN THE STRUCTURE OF MODERN BANKING SECTOR

90 A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experience

91 The in-store shopping experience: A comparative study of supermarket and clothing store customers

92 A method of intelligent product design cue construction based on customer touchpoint correlation analysis and positive creativity theory

93 Emotional Intelligence, Work/Family Conflict, and Work Values among Customer Service Representatives: Basis for Organizational Support

94 Analysis of SMC marketing system and research of customer loyalty identification based on HMM

95 The drivers influencing the relationship between sales representatives and customers and the impact this relationship has on sales volume within Coca-Cola’s Western Cape region

96 The impact of brand/cause fit and cause's participation on consumers' purchasing intention: A case study among customers of Iranian Chain stores

97 An unsupervised data mining approach for clustering customers of abrasive manufacturer

98 Truck Evaporator Application for Customer Comfort, and Aftermarket Service and Maintenance

99 Measuring and Managing Customer Satisfaction

100 Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse

101 CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services

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