{"authors":["Dana Florendo","Mary Grace Diniega","Sandara Fritz Yap","Jennelyn Solis","James Larazan","Aiza Silvano"],"doi":"10.70838/pemj.580503","id":8184,"issue":5,"journal":{"issn":"2822-4353","name":"Psychology and Education: A Multidisciplinary Journal"},"licence":"CC BY-NC-ND 4.0","pdf_sha256":"bda17920775a5531eb18d68c26228ad155468307e8468029e365f38e8b971b84","published":"2026-06-22","schema":"scimatic-publication/1","supersedes":null,"title":"Understanding Customer Retention through Customer Relationship Management (CRM): A Quantitative Study of Grocery Retail Stores in Cotabato Province, Philippines","url":"https://scimatic.org/show_manuscript/8184","version":1,"volume":58}