Abstract
The Kiosk: A Hospital Locator System with Doctors' Information was developed to improve navigation efficiency and service accessibility at Cabuyao City Hospital. The system features interactive 2D mapping with street-view-style navigation, and a doctor directory that displays room-specific availability and specialization details. Using a descriptive, developmental design and Agile methodology, the system was evaluated against the ISO/IEC 25010 software quality model. Results from 34 respondents—30 patients and visitors and 4 administrative personnel—showed significant improvements from pre-test weighted means ranging from 1.92 to 2.09 to post-test means ranging from 3.27 to 3.54 for patients and visitors, and from 2.55 to 2.85 to 3.25 to 3.70 for administrators. The overall system quality was rated highly, with a total post-evaluation weighted mean of 3.42 (Strongly Agree). Statistical analysis confirmed the system's effectiveness, with extremely low paired t-test p-values for patients and visitors (2.49872 × 10⁻⁵ one-tailed; 4.99744 × 10⁻⁵ two-tailed) and administrators (3.01609 × 10⁻⁵ one-tailed; 6.03217 × 10⁻⁵ two-tailed), all well below the α = 0.05 significance level. These results indicate significant improvements in navigation efficiency, information accessibility, and user satisfaction following system implementation. The study concludes that the kiosk system is an effective, secure, and user-friendly digital solution that enhances hospital operations and patient experience. Future enhancements may include real-time scheduling, dynamic mapping, AI-driven navigation, mobile QR integration, and expanded scalability across healthcare facilities.
