Abstract
In the realm of public health and organizational operations, janitors are the unsung heroes, essential yet often overlooked. Their work is fundamental in maintaining the hygienic and safe conditions of society, promoting its effective functioning. This study explores the nuanced experiences of janitors, focusing on their life narratives, work challenges, and the impact of their work on their personal and social lives. The study adopts a narrative inquiry approach which includes in-depth, semi-structured interviews with six janitors from the National Capital Region (NCR) chosen through purposive sampling. The study revealed the janitors' personal and professional hardships, resilience and coping strategies, in addition to how their vital roles in maintaining school cleanliness contribute to fostering a sense of community. Ultimately, this research offers a distinctive viewpoint on the life stories of janitors and affirms the integral role of janitorial services in the overall well-being of the educational landscape and the larger community.
