AUTHENTICITY IN ETHNIC RESTAURANTS: INVESTIGATING THE ROLES OF ETHNOCENTRISM AND XENOCENTRISM
Hyun, Jonghan;Lee, Kiwon;
tourism and hospitality management2023Vol. 28pp. 683-690
73
hyun2023authenticitytourism
Abstract
Purpose – The purpose of this study is to examine how perceived authenticity of ethnic restaurants
interacts with personality traits (ethnocentrism and xenocentrism) to predict behavioural intentions.
Methodology –A self-administered online questionnaire was utilized. First, participants answered
questions to measure their level of ethnocentrism or xenocentrism, Next, they were presented with
one of two scenarios (low or high authentic ethnic restaurant), followed by questions to measure
their behavioural intentions.
Approach – A total of 581 responses were analysed using regression analyses to examine the
interaction effect of perceived authenticity and personality traits on behavioural intentions toward
ethnic restaurants.
Findings – Both ethnocentrism and xenocentrism attenuated the positive impact of perceived
authenticity on behavioural intention. The extent to which people are influenced by the authenticity
of ethnic restaurants was reduced for consumers with higher levels of ethnocentrism and
xenocentrism,
Originality of the research – This study examined the role of personality traits (ethnocentrism and
xenocentrism), which are important but under-researched in the hospitality literature. Such a study
is particularly important because a better understanding of these traits could demonstrate, contrary
to popular belief, that authenticity is not always a factor in the success of ethnic restaurants